Frequently Asked Questions

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Frequently asked questions

We understand that the prospect of upgrading your energy products can be quite daunting – often surrounded by jargon and hard to understand figures, however we’re here to make the whole process as transparent, accessible and simple as possible.

If you would like more specific advice on certain energy-saving products, please visit the ‘contact us’ page and a member of our team will be in touch shortly.

You’ve just run a nice hot bath, stepped in and realised it’s stone cold. That’s it — time to replace my boiler. Well, not so fast. The first thing you should do is check the digital readout — if it has one. If it’s giving an error message, it could be that your boiler has tripped out.

If you’re unsure what’s causing the issue, we will send a qualified boiler specialist to have a look. It could well need a repair, so it’s best to check before paying out for a central heating boiler replacement.

Solar Panels don’t just generate energy from bright direct sunlight. Instead, they use daylight. So whilst your panels won’t work at night time, a brisk British day will still be generating your own green energy for you.

A boiler replacement can be an investment for any homeowner or landlord, which is why here at The Energy Support Hub, we keep our prices fixed, fair and as low as possible. For example, if you chose an Ideal 24 boiler with a horizontal flue and installation, we’ll charge a set price of £9.82 per week, in the majority of locations. See how much better off you’ll be by getting a quote from us.  If you’re finding your boiler is being temperamental or regularly breaks down, you should seriously consider a replacement boiler.

Many reports indicate that Solar will add value to your home, this is for two reasons. Firstly, Solar Panels give you 30 years of earnings and savings, these are transferable to the new owner, should you decide to move in the future. Secondly, Solar Panels improve the EPC rating of your property. With a higher EPC grade, your home could be worth thousands of pounds more at sale. Did you know that on a recent survey the number one thing a potential buyer is looking for in a new home is Solar Panels. (Second was weekly bin collections).

The Energy Support Hub only offer the best boiler brands, so when looking for a new boiler, we’d recommend looking through our range for peace of mind. The best brands of combi boilers for consistent quality include Worcester Bosch and Ideal. It’s also worth checking the energy efficiency rating to ensure your chosen boiler is not only good for the environment, but also helps you to save money in the long run.

What’s even better, is that with every purchase of a boiler through The Energy Support Hub, you’ll have the option of choosing a HIVE Active Heating Home Hub to help you get the most out of your new appliance.

You’re already half way there! If you’ve already got solar we maximise the benefits you get from your solar system and give you the opportunity to get an extra earning and saving. Simply request an assessment and our team will be able to book you in for a Battery only appointment.

Yes! Your EPC is key to buying, selling, or renting a property as it gives you an idea of your property’s carbon emissions and energy bills. Your EPC will already have listed advice on improvements that can be made, however we can provide you with the most convenient and cost-effective routes available to do this.