Privacy Policy

Our mission is to help reduce your energy costs by installing energy efficient measures to your home.  We recommend products or services based on your individual set of circumstances.

This means that your privacy is important to us. Our privacy policy is an opportunity to be transparent with you about the personal data we collect, why we collect it and how we protect it.

If after reading this privacy policy you still have questions, please don’t hesitate to contact us on , call us on 01302 357971 or write to our Data Protection Officer at The Energy Support Hub Barclays Court, Heavens Walk, Doncaster, South Yorkshire, DN4 5HZ

For the purposes of the General Data Protection Regulation, The Energy Support Hub Ltd of The Energy Support Hub Barclays Court, Heavens Walk, Doncaster, South Yorkshire, DN4 5HZ act as the Data Controller and are registered with the Information Commissioners Office under registration number ZA934261.

Information we may process about you:

Name, Address, Telephone Number, Homeowner Status, Home energy consumption details, where applicable any benefits you may receive. Plus any information you freely submit to one of our advisers.

Legal Basis for processing:

We use Legitimate interest as a legal basis for processing your freely given personal information.

Prior to using legitimate interest as a legal basis for processing, we will complete a Legitimate Impact Assessment, to ensure that ours do not override your interests. We will always ensure that the fundamental rights of all data subjects whose personal details we process are not in any way compromised. We complete a three-part step process to ensure the legitimate interests are balanced between you, the data subject and us.

We may process your data in the following ways:

• Your personal data may be used for analytical purposes;
• Your personal data may be used to improve personalised communication with you;
• You can opt out and we will continue to process minimal information about you should you opt out, using legitimate interest as the lawful basis.  This will prevent further direct marketing to you by us;
• You can ask for a copy of the personal data we hold on you by asking for a Subject Access Request.

With your verbal approval we may share your personal data with the following ‘Approved Partners’

Our Approved Partners are accredited, vetted installers and advisers which will help us to achieve our mission to help you reduce your energy costs by installing energy efficient measures to your home.

Our Approved partners will have restricted processing licenses that upon your verbal agreement will allow them to contact you within a 72 hour period. For one purpose only which we feel will be relevant to you based on the information you chose to share with us.

Where we store your personal data:

Your personal data that we process will be securely stored on servers based in the European economic Area (‘EEA”).  We use a variety of physical and network security technologies and procedures to help protect your information from unauthorized access, use or disclosure.

Data Retention:

We will process your data for a period not exceeding 3 months unless it is determined beyond reasonable doubt that your consent remains valid, or if there is a legitimate interest to continue processing.  We will during this time ensure your personal data remains accurate, up to date and is processed lawfully and fairly in accordance with this. Our Privacy Policy and the current regulatory guidelines.

Your rights in relation to your personal data that we process:

As the information we process about you belongs to you, you have the following rights under the General Data Protection Regulation, the right to;

• Subject Access Request.
• Have inaccuracies corrected.
• Have information erased.
• Prevent direct marketing.
• Prevent automated decision-making and profiling.
• Data portability.

To enforce your right on any of the above, please use the contact details below.

Subject Access Request and Your Rights:

To request a Subject Access Request, or to call upon your rights in relation to how we are processing your personal data, please write to:

The Compliance Manager
Barclays Court,
Heavens Walk,
Doncaster,
South Yorkshire,
DN4 5HZ

Or you can email: help@energysupporthub.org 

In accordance with the current regulatory guidelines all requests will be dealt within a time period not exceeding 30 days. Following receipt of your request, we may need to contact you, using the information you disclose within your request to confirm your identity.

For Subject Access Requests – once your identity has been confirmed, you will be told the following:

• What personal data we are processing for you;
• Why we are processing your personal data;
• How your personal data was obtained; and
• With whom your personal data has been shared with.

For amendments, deletion or portability of your data an acknowledgement will be sent to you within the time frame confirming your request has been carried out.

If you remain unsatisfied with any response you receive from us, you have the right to refer the matter to The Information Commissioner’s Office, who will investigate your complaint and provide an independent ruling following their own investigation. To refer your complaint, you should write to:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

SK9 5AF

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